Privacy policy
Last updated: 4 February 2026
1. Introduction
Lucky Win Lounge ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luckywinlounge.com (the "Site"). Please read this policy carefully. By using the Site, you consent to the practices described here. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Site after any changes constitutes acceptance of the updated policy.
2. Information we collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you contact us or when you choose to participate in various activities related to the Site, such as subscribing to a newsletter or leaving feedback. You are under no obligation to provide us with personal data of any kind; however, your refusal to do so may prevent you from using certain features of the Site.
Derived data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. We may also collect information about how you use the Site, including the pages you visit and the links you click.
Financial data: We do not collect financial information such as bank account or payment card details through the Site. Any financial transactions you conduct with third-party operators (e.g. online casinos or bookmakers) are subject to those operators' own privacy policies and terms.
3. Use of your information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to: create and manage your account (if applicable); deliver targeted advertising, newsletters, and other information regarding the Site and third-party offers; process your requests and transactions; monitor and analyse usage and trends to improve your experience; prevent fraudulent transactions and enforce our terms; respond to legal process and comply with the law; and for any other purpose with your consent.
We do not sell your personal information to third parties. We may share your information with service providers who perform services on our behalf (e.g. hosting, analytics, customer service), with our affiliates, or when required by law or to protect our rights.
4. Cookies and tracking technologies
We may use cookies, web beacons, and similar tracking technologies to collect or store information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. For more detail, please see our Cookie Policy.
5. Security of your information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. We cannot guarantee the absolute security of any information transmitted to or from the Site.
6. Your rights (including UK GDPR)
If you are in the United Kingdom or the European Economic Area, you may have certain rights under applicable data protection law, including the right to access, correct, or delete your personal data; the right to restrict or object to processing; the right to data portability; and the right to withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable law.
7. Contact us
If you have questions or comments about this Privacy Policy or our data practices, please contact us. We will endeavour to respond to your request within a reasonable timeframe and in line with applicable data protection law.